What are your delivery charges?
We offer free next day delivery on all our 18650 batteries, the Standard shipping fee for 26650 batteries is £2.99.
Are your 18650 and 26650 batteries genuine?
Yes all our batteries are 100% Genuine and batch tested for guaranteed quality and performance.
Do you offer wholesale prices?
Yes we do please contact us to discuss our discounted 18650 battery wholesale prices, you must be a verifiable business to gain access to said prices.
My batteries are showing a lower than expected mAh reading on my charger what can I do?
Please make sure that you have a 18650 battery charger capable of fully discharging the cells before re-charging to determine their true capacity.
Do we ship outside of the United Kingdom?
Yes we currently ship to countries in Europe, delivery times vary from 3-10 working days.
What is your returns policy?
We offer a 14 Day returns policy on all our products, please contact us first via email or our Facebook page to arrange a return, please note that all returned items must be in unbroken original packaging, we are not liable for return postage costs.
Do you ship batteries in cases?
Yes we always ship pairs of batteries in cases, 18650 battery safety is a big concern and we do everything possible to get your batteries to you safe and undamaged.
Can I charge my batteries in my device?
We would always recommend that you ONLY charge your batteries with an external 18650 battery charger, charging ports on your devices are usually used for firmware updates thus not been as capable or as safe as using a dedicated external charger.